Purchase and Payment Terms

Once the payment has been cleared, the order will be processed and dispatched.

We have no responsibility to supply you with any goods as may be advertised for sale on our website. When you place your order for goods, you are making a legal offer to us, which we may or may not decide to accept. A legally binding contract will exist between us when you receive an email from us that confirms your order.

Fulfilment and Delivery

We aim to despatch your order within 7 -10 business days of payment being received and cleared. Once you have placed an order, you will receive an e-mail confirmation saying that we have received and are processing your order. You will receive a second e-mail notifying you that your order has been dispatched.

We generally keep plenty of stock to meet any demand, however in exceptional circumstances we may be unable to meet a request and in this case will offer either an alternative product or a full refund.

We send our items using the Royal Mail Special Delivery, at a cost of £4.99 per delivery. We would normally expect Royal Mail to deliver your order within 1 week in the UK.

The postage rate is calculated according to the weight of your order and the location of the delivery address and added during the checkout process. We always send orders within the UK by Royal Mail Special Delivery so please ensure you are available to sign for the delivery at the address stated in your order form. It may be sensible therefore to use your daytime work place address for delivery.

All orders to be sent to Europe are delivered using Royal Mail’s International Signed For service. All packages are insured for up to £500 however if your order has a higher value, please contact us. A signature will be required on receipt of the package. The postal tariff for this service is £9.10 for a weight of up to 500g. Should your package weigh more we will contact you.

Should the value of your purchase exceed £500, the cost of insurance for the package will increase, which will affect postage costs. Once again, if this is the case, please contact us with regards to postage before you send off the order form and cheque.

Non-delivery

Should your order fail to arrive within 28 days from date of the payment being cleared, please let us know at info@maipearls.co.uk

Cancellation and Returns

If for any reason you are unhappy with, or wish to cancel your purchase, you can return it to us in its original condition within 7 working days after the date on which you received the item. Goods can only be returned if they are in a ‘re-saleable’ condition. We regret that we are unable to reimburse any postage costs.

Where the goods are returned at the customers’ expense, the customer must ensure that the goods are fully insured against loss or damage, as they will remain the customer’s responsibility until received and signed for by Mai Pearls. For your protection we recommend that you use a special-delivery service which insures the product, as we cannot consider returns that we don't receive.

We will refund you for the amount you originally paid for the goods within 30 days from the date we received the goods back from you.

Unfortunately we are unable to accept returns of earrings for pierced ears, due to industry standards relating to hygiene.

We take great care to ensure every piece leaves us in perfect condition. Upon receipt of an order, if any item has been damaged during transport, customers should notify us (by phone or email) on the same day if they wish to return. We will reimburse the postage cost of faulty returns.

You may also cancel your order at any time prior to despatch. If your cheque has been cleared we will refund you with the amount stated on the cheque within 30 days of our receiving written notice from you cancelling your order.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.  Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability.  Where possible, we will offer to repair faulty items.

Privacy Policy

Mai Pearls views privacy as a top priority for our customers and we guarantee the privacy of your personal information.

We will not give anyone else your details. Your information is collected lawfully and in accordance with the Data Protection Act 1998. Mai Pearls only collects the information required to process your order, which includes; your name, e-mail address, telephone number and delivery address.

Your information is considered confidential and will not be shared or sold to outside organisations.

We may also use the information we collect to occasionally notify you about important changes to our website and special offers we think you will like.

Contact Us

If you would like to place an order by telephone, or have any questions or concerns regarding security and privacy, call us 07872968229 from 10.00am to 5.00pm, Monday – Friday. We can also be contacted via info@maipearls.co.uk

Disclaimer

We will endeavour to make price changes as soon as we have them however price and availability of products is subject to change without notice.

Whilst all reasonable care is taken to ensure accuracy of the contents on this site, please note that pearls are natural products and so no two strings of pearls are the same in terms of shape, size or colour. As natural products, they also have small defects on them. Please note the lengths of necklaces and bracelets are approximate due to their handmade nature. Furthermore, in view of changes in reproduction on our website, there may be small changes in colour.

Governing Law and Jurisdiction

You agreed that your purchase and any issues arising in connection with that purchase will be governed by English law and any dispute shall be subject to the exclusive jurisdiction of the English Courts.

By purchasing a product you are agreeing to the above terms and conditions. None of the above affects your statutory rights as a consumer.